Question 1

What happens if my flight to Phuket is delayed?

Accepted Answer

We monitor all flights in real-time. If your flight is delayed, your VIP Fast Track escort adjusts their schedule automatically at no extra charge. In case of flight cancellation, you receive a full refund or free rebooking for your new flight date.

Question 2

Do I still need to fill out the Thailand TDAC form for 2026?

Accepted Answer

Yes, all international travelers must complete the Thailand Digital Arrival Card (TDAC) before arrival, regardless of Fast Track service. Our Phuket Airport Combo Package includes full TDAC assistance. We also provide a free step-by-step TDAC guide on our website.

Question 3

How far in advance should I book VIP Meet & Assist at Phuket Airport?

Accepted Answer

We recommend booking at least 24 hours before your flight for guaranteed availability. Same-day bookings may be available depending on current demand. During peak season in Phuket (November–March), booking 48–72 hours ahead is highly advisable.

Question 4

Is Fast Track available for all airlines at Phuket Airport?

Accepted Answer

Yes, Fast Track service is available for all international flights at Phuket International Airport (HKT), operating daily from 06:00 to midnight. This covers all major airlines including Thai Airways, Bangkok Airways, AirAsia, Singapore Airlines, Qatar Airways, Emirates, and more.

Question 5

How fast is the VIP immigration process at Phuket Airport?

Accepted Answer

Under 5 minutes compared to standard immigration waits of over 60 minutes.

Question 6

How will I find my professional airport concierge?

Accepted Answer

At the aircraft bridge (Arrivals) or Terminal entrance (Departures) holding a sign with your name.

Question 7

Do you help with mandatory Thai entry forms?

Accepted Answer

Yes, our team assists you in filling out all mandatory immigration and customs forms correctly.